Frequently Asked Questions

Schengen travel insurance is a mandatory health insurance policy required for visa applicants traveling to Schengen Area countries. It must provide minimum coverage of €30,000 and cover medical emergencies, hospitalization, and repatriation.

Schengen insurance is a legal requirement for obtaining a Schengen visa. Without valid insurance, your visa application will be rejected. The insurance protects you from high medical costs in Europe and ensures you receive proper medical care during your stay.

Yes, our insurance is valid in all 27 Schengen Area countries, including Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

Our Schengen insurance covers: medical emergencies and hospitalization, emergency dental treatment, prescription medications, medical repatriation to your home country, emergency evacuation, and 24/7 assistance. Premium plans also cover trip cancellation, baggage loss/delay, and adventure sports.

The minimum required coverage for Schengen visa is €30,000. However, we recommend at least €50,000 coverage for better protection. Our Premium plan offers €100,000 coverage for maximum peace of mind - medical costs in Europe can be very high.

Acute episodes of pre-existing conditions requiring immediate emergency treatment are typically covered. However, routine treatment or planned care for known conditions is not covered. Please review the policy details or contact us for specific situations.

You will receive your insurance certificate instantly via email (usually within 2 minutes) after completing your purchase. You can download and print it immediately for your visa application - no waiting required!

For your visa application, you need the insurance certificate showing: your full name (matching passport), coverage dates that match or exceed your travel dates, coverage amount (minimum €30,000), and confirmation it covers all Schengen countries. Our certificate meets all embassy requirements.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure online payment through Stripe. All transactions are encrypted and secure.

Yes! You can cancel your insurance policy before the start date for a full refund - no questions asked. This is our money-back guarantee. After the coverage period begins, partial refunds may be available depending on your plan.

Yes, you can modify your coverage dates before the policy starts. Contact our support team and we'll help you adjust your dates. Extensions during your trip are also possible - just contact us.

If your visa application is rejected, you can cancel your insurance for a full refund (before the start date). Simply provide the rejection letter and we'll process your refund immediately.

In case of a medical emergency, first seek medical attention. Keep all receipts, medical reports, and documentation. Contact our 24/7 assistance line for guidance. You can submit claims online through our claims portal or via email with supporting documents.

Yes, we provide 24/7 emergency assistance worldwide. You can reach our support team anytime via phone, email, or WhatsApp. Our multilingual team can help coordinate medical care, arrange emergency transport, and guide you through any situation.